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Woodyjester
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Internet keeps dropping out

a month ago

Hi, 

My internet keeps dropping out for 30s which is causing issues with zoom calls, I have tried restarting my hub and checked all the connections are tight. Is there common fault or reason for this?

Thanks

Mark

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Molly_T
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Re: Internet keeps dropping out

4 weeks ago

Hi Mark (Woodyjester) 👋 welcome to the community! Thank you for posting. 

Sorry to hear you have been having some connection issues! Having had a look for you on our systems I can see your hub did register some disconnections on Wednesday and Thursday this week but things seem to have settled down since. (You can also check this via 👉 RealSpeed - SamKnows)  

The connection at your local exchange is also not showing any issues so hopefully you have seen an improvement. 

Let us know how you are currently getting on so we can investigate further and offer more support if needed!

I appreciate connection issues can be frustrating, so thank you for your patience in the meantime! 

All the best 🌞

Molly
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