Do you know whether its your network connection that is dropping out or is it just the wifi that drops? That is, what happens on ethernet cable connected devices when wireless connected ones drop?
If you aren't sure, , set up a free “BQM” to continually monitor the state of your connection and record any dropouts. It does it 24/7/365 and it keeps a visual record of all your network disconnections, useful data to have in discussions with VM.
OK - as well as the BQM... Check all your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc and that the internal wiring is ok with no kinking or chaffing. Also check that all looks good with the outside cabling and wall box.
If that’s all good.... Post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon at top right or the text at bottom middle - of first page up (depending on which hub you have) and then copy/paste 3 FULL sets of data onto here – from the downstream, upstream, & network logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
This happened last year when the weather warmed up, and I'm posting this from my phone as it's been out for the last half hour or so.
I seem to have been entered into a new contract as I recently removed the tv and kept the internet, (which I now regret) so could do without paying virgins extortionate fees and they actually provide me the service I'm paying for
The fact he mentioned warm weather is suggestive. As the cables warm up they expand slightly, this increases the resistance of the wire and causes the downstream power levels to drop and conversely the upstream to rise. Normally this isn’t a problem but if the power levels are a bit borderline anyway, this can be enough to push it over the edge where the hub can’t maintain a lock properly. Your figures above are a bit difficult to read, but the upstream only seems to have two locked channels and the power levels on those are toward the high end of what’s acceptable, not badly so but I suspect they are not stable at those levels. The s/n ratios on the downstream are in-spec but not brilliant. The various entries in the logs also point to channels being dropped and general distress all round.
I think you have a bad joint somewhere, probably back at the street cabinet which will need an engineer visit to take readings of the signal levels between it and your house, it’s letting interference or noise into the circuit. All you can really do yourself is to check all the connections inside and outside your house in the box on the well (if you can easily get to it and pop the cover off), just make sure they are reasonably tight (finger tight is enough) and look in good condition. Having done all that, keep an eye on the signal levels in particular the upstream power levels, you don’t want to see them getting past 5.1. If there are still issues then I’d reply to @Emily_G in the post above and hopefully she’ll be able to arrange a visit for you.