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Arny1
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Internet faults since 7th of september 2020

Can't access a lot of websites for example.

https://support.steampowered.com

nslookup support.steampowered.com
Server: cache1.service.virginmedia.net
Address: 194.168.4.100

Non-authoritative answer:
Name: support.steampowered.com
Addresses: 2606:4700::6812:a80
2606:4700::6812:b80
104.18.11.128
104.18.10.128


C:\Windows\system32>nslookup 104.18.11.128
Server: cache1.service.virginmedia.net
Address: 194.168.4.100

*** cache1.service.virginmedia.net can't find 104.18.11.128: Non-existent domain

C:\Windows\system32>nslookup 104.18.10.128
Server: cache1.service.virginmedia.net
Address: 194.168.4.100

*** cache1.service.virginmedia.net can't find 104.18.10.128: Non-existent domain

C:\Windows\system32>

I've notice that when on ebay i get a lot of these non-existent domains connected to my computer. I've tested my devices on another connection and the problem doesn't happen.

Therefore this is a fault on this connection.

 

 

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Arny1
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Re: Internet faults since 7th of september 2020

Here is anothervirginmedia-windowsupdate-com-28122020.png

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newapollo
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Re: Internet faults since 7th of september 2020

Using my VM connection  https://support.steampowered.com takes me to https://help.steampowered.com/en/

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



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Arny1
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Re: Internet faults since 7th of september 2020

I couldn't access virgin media's community for the past 45 mins was there a problem ?

problem with royal mail see picvirginmedia-www3-royalmail-com-28122020.png

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用心棒
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Re: Internet faults since 7th of september 2020


@Arny1 wrote:

Here is another
virginmedia-windowsupdate-com-28122020.png


That is expected behaviour for an invalid URL (windowsupdate.com), try www.windowsupdate.com instead.

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用心棒
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Re: Internet faults since 7th of september 2020


@Arny1 wrote:

Can't access a lot of websites for example.

https://support.steampowered.com

nslookup support.steampowered.com
Server: cache1.service.virginmedia.net
Address: 194.168.4.100

Non-authoritative answer:
Name: support.steampowered.com
Addresses: 2606:4700::6812:a80
2606:4700::6812:b80
104.18.11.128
104.18.10.128


C:\Windows\system32>nslookup 104.18.11.128
Server: cache1.service.virginmedia.net
Address: 194.168.4.100

*** cache1.service.virginmedia.net can't find 104.18.11.128: Non-existent domain

C:\Windows\system32>nslookup 104.18.10.128
Server: cache1.service.virginmedia.net
Address: 194.168.4.100

*** cache1.service.virginmedia.net can't find 104.18.10.128: Non-existent domain

C:\Windows\system32>

I've notice that when on ebay i get a lot of these non-existent domains connected to my computer. I've tested my devices on another connection and the problem doesn't happen.

Therefore this is a fault on this connection.


Reverse DNS failure is not evidence of a fault but a lack of a pointer record (PTR) which would not impinge on browser resolving https://support.steampowered.com redirect to https://help.steampowered.com and its redirect to https://help.steampowered.com/en/

What fault does your browser show when  going to https://support.steampowered.com?

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Arny1
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Re: Internet faults since 7th of september 2020

It only happen on this connection therefore the connection isn't safe and secure.

How can a non-existent domain connect to my computer.

What are these non-existent domains doing when they connect to my computer ?

I take this as a very serious breach of data protection and misuse of computers.

There has been online fraud since the 7th of september and virginmedia has failed to do anything.

The dns server is giving me incorrect results.

 

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Arny1
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Re: Internet faults since 7th of september 2020

Here my connection log from visiting community.virginmedia.com

Active Connections

Proto Local Address Foreign Address State PID

C:\Windows\system32>

netstat -nob

Active Connections

Proto Local Address Foreign Address State PID
TCP 192.168.0.18:50609 185.228.168.10:443 TIME_WAIT 0
TCP 192.168.0.18:50610 185.228.168.10:443 TIME_WAIT 0
TCP 192.168.0.18:50617 185.228.168.10:443 ESTABLISHED 1748
[msedge.exe]
TCP 192.168.0.18:50619 209.197.3.24:443 ESTABLISHED 1748
[msedge.exe]
TCP 192.168.0.18:50620 213.105.9.35:443 CLOSE_WAIT 1748
[msedge.exe]
TCP 192.168.0.18:50622 99.84.11.108:443 ESTABLISHED 1748
[msedge.exe]
TCP 192.168.0.18:50623 99.84.11.108:443 ESTABLISHED 1748
[msedge.exe]
TCP 192.168.0.18:50632 20.49.150.241:443 TIME_WAIT 0
TCP 192.168.0.18:50633 20.49.150.241:443 TIME_WAIT 0
TCP 192.168.0.18:50634 213.105.9.35:443 CLOSE_WAIT 1748
[msedge.exe]
TCP 192.168.0.18:50642 213.105.9.29:443 ESTABLISHED 1748
[msedge.exe]
TCP 192.168.0.18:50645 204.79.197.219:443 ESTABLISHED 1748
[msedge.exe]
TCP 192.168.0.18:50646 178.249.97.23:443 ESTABLISHED 1748
[msedge.exe]
TCP 192.168.0.18:50652 178.249.101.99:443 ESTABLISHED 1748
[msedge.exe]
TCP 192.168.0.18:50653 151.101.18.110:443 ESTABLISHED 1748
[msedge.exe]
TCP 192.168.0.18:50654 213.105.9.24:443 ESTABLISHED 1748
[msedge.exe]
TCP 192.168.0.18:50655 162.247.243.147:443 ESTABLISHED 1748
[msedge.exe]
TCP 192.168.0.18:50665 178.249.101.98:443 ESTABLISHED 1748
[msedge.exe]

C:\Windows\system32>nslookup community.virginmedia.com
Server: cache1.service.virginmedia.net
Address: 194.168.4.100

Non-authoritative answer:
Name: d24skr96sa0j6o.cloudfront.net
Addresses: 2600:9000:215b:9e00:16:680e:c800:93a1
2600:9000:215b:ae00:16:680e:c800:93a1
2600:9000:215b:7800:16:680e:c800:93a1
2600:9000:215b:6a00:16:680e:c800:93a1
2600:9000:215b:1c00:16:680e:c800:93a1
2600:9000:215b:ac00:16:680e:c800:93a1
2600:9000:215b:4400:16:680e:c800:93a1
2600:9000:215b:9c00:16:680e:c800:93a1
99.84.11.34
99.84.11.69
99.84.11.126
99.84.11.108
Aliases: community.virginmedia.com
virgin.lithium.com


C:\Windows\system32>

Again what are all these other connection doing ?

Only happens on this connection.

C:\Windows\system32>nslookup 162.247.243.147
Server: cache1.service.virginmedia.net
Address: 194.168.4.100

*** cache1.service.virginmedia.net can't find 162.247.243.147: Non-existent domain

C:\Windows\system32>

from who.is

NetRange:       162.247.240.0 - 162.247.243.255
CIDR:           162.247.240.0/22
NetName:        NR-NET-CHI
NetHandle:      NET-162-247-240-0-1
Parent:         NET162 (NET-162-0-0-0-0)
NetType:        Direct Assignment
OriginAS:       AS23467
Organization:   New Relic (NR-18)
RegDate:        2014-04-29
Updated:        2016-04-21
Ref:            https://rdap.arin.net/registry/ip/162.247.240.0


OrgName:        New Relic
OrgId:          NR-18
Address:        188 Spear Street, Suite 1200
City:           San Francisco
StateProv:      CA
PostalCode:     94105
Country:        US
RegDate:        2012-02-17
Updated:        2020-08-27
Ref:            https://rdap.arin.net/registry/entity/NR-18
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Arny1
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Re: Internet faults since 7th of september 2020

Looking up 104.18.11.128

NetRange:       104.16.0.0 - 104.31.255.255
CIDR:           104.16.0.0/12
NetName:        CLOUDFLARENET
NetHandle:      NET-104-16-0-0-1
Parent:         NET104 (NET-104-0-0-0-0)
NetType:        Direct Assignment
OriginAS:       AS13335
Organization:   Cloudflare, Inc. (CLOUD14)
RegDate:        2014-03-28
Updated:        2017-02-17
Comment:        All Cloudflare abuse reporting can be done via https://www.cloudflare.com/abuse
Ref:            https://rdap.arin.net/registry/ip/104.16.0.0



OrgName:        Cloudflare, Inc.
OrgId:          CLOUD14
Address:        101 Townsend Street
City:           San Francisco
StateProv:      CA
PostalCode:     94107
Country:        US
RegDate:        2010-07-09
Updated:        2019-09-25
Ref:            https://rdap.arin.net/registry/entity/CLOUD14
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Arny1
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Re: Internet faults since 7th of september 2020

When i try to get a authoritative response i get 

C:\Windows\system32>nslookup store.steampowered.com ns1.valvesoftware.com
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 208.64.203.134

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** Request to UnKnown timed-out

C:\Windows\system32>

Connection problem with the dns server

Again it only happens on this connection.

This fault has been on going for 16 weeks and i won't pay another £33.99 for a service like this.

All that happens is my complaints get closed and yous apologized.

I can't even watch youtube smoothly on this connection at 1080.

DO NOT TAKE ANOTHER PAYMENT THIS FRAUD.

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