Menu
Reply
Vansin
  • 7
  • 0
  • 0
Tuning in
542 Views
Message 1 of 10
Flag for a moderator

Internet drops out and issues with connectivity on all devices

Having issues with my broadband now for a few months, engineer has been around and replaced the HUB but had no affect.. wifi and all connections keep dropping every now and then on all devices at the same time. here is the network log. the critical error makes me think there is a problem. and seeing as next-door have virgin and no problems seem this is isolated to just my house.

Network Log

Time Priority Description

02/01/2021 13:58:7noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2021 11:24:7noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2021 11:24:7ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/12/2020 07:08:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 01:51:5noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 01:51:5ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2020 11:59:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2020 07:57:15noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2020 07:57:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 06:43:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 03:19:45noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 03:19:45ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2020 15:12:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2020 07:04:44noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2020 07:04:44ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2020 07:04:42ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/12/2020 22:13:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/12/2020 17:58:15noticeNOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/12/2020 11:34:44noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/12/2020 11:34:44Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12590000003.536256 qam16
22190000004.837256 qam11
32270000004.436256 qam12
4235000000436256 qam13
52430000003.536256 qam14
62510000003.236256 qam15
7267000000437256 qam17
8275000000437256 qam18
92830000004.537256 qam19
102910000004.537256 qam20
112990000005.537256 qam21
123070000005.537256 qam22
133150000005.137256 qam23
143230000005.637256 qam24
15331000000637256 qam25
163710000005.537256 qam26
173790000005.137256 qam27
183870000004.937256 qam28
193950000004.637256 qam29
204030000004.137256 qam30
214110000004.337256 qam31
22419000000437256 qam32
234270000003.537256 qam33
244350000003.937256 qam34


Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13939999840512064 qam10
22580000038.5512064 qam12
33260000040512064 qam11
44620000240512064 qam9

 

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.95K
Alessandro Volta
524 Views
Message 2 of 10
Flag for a moderator

Re: Internet drops out and issues with connectivity on all devices

Can you post the second tables from the Upstream & Downstream tabs please.

 


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.95K
Alessandro Volta
523 Views
Message 3 of 10
Flag for a moderator

Re: Internet drops out and issues with connectivity on all devices

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
Vansin
  • 7
  • 0
  • 0
Tuning in
464 Views
Message 4 of 10
Flag for a moderator

Re: Internet drops out and issues with connectivity on all devices

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.62750
2Locked37.6690
3Locked36.3920
4Locked36.61110
5Locked36.62060
6Locked36.63250
7Locked36.61550
8Locked36.61370
9Locked37.31030
10Locked37.61300
11Locked37.3840
12Locked37.3790
13Locked37.6690
14Locked37.3710
15Locked37.6632
16Locked37.6380
17Locked37.6990
18Locked37.6910
19Locked37.31090
20Locked37.31630
21Locked37.31410
22Locked37.61430
23Locked37.62070
24Locked37.3214

0

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0070
3ATDMA0050
4ATDMA0050
0 Kudos
Reply
Vansin
  • 7
  • 0
  • 0
Tuning in
461 Views
Message 5 of 10
Flag for a moderator

Re: Internet drops out and issues with connectivity on all devices

0 Kudos
Reply
Vansin
  • 7
  • 0
  • 0
Tuning in
460 Views
Message 6 of 10
Flag for a moderator

Re: Internet drops out and issues with connectivity on all devices

My BQM 

0 Kudos
Reply
Vansin
  • 7
  • 0
  • 0
Tuning in
433 Views
Message 7 of 10
Flag for a moderator

Re: Internet drops out and issues with connectivity on all devices

Screenshot_20210103-185309_Speedtest.jpg

Been having issues all day today.. and ran a speed test to see why nothing would play without constant buffering. And seems my 100mb connection is in fact now the above. 

0 Kudos
Reply
Vansin
  • 7
  • 0
  • 0
Tuning in
369 Views
Message 8 of 10
Flag for a moderator

Re: Internet drops out and issues with connectivity on all devices

Fixed the issue myself after no help from the technical team over the phone. Went out and got a tp-link ax1200 router, turned the hub 3 into modem only mode and used the tp-link for managing wireless and ethernet. No problem since with 3 days constant uptime on all devices. 

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.95K
Alessandro Volta
367 Views
Message 9 of 10
Flag for a moderator

Re: Internet drops out and issues with connectivity on all devices

If the TP Link has fixed the problem it was never a VM supply problem, it was a local environment problem.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
Vansin
  • 7
  • 0
  • 0
Tuning in
344 Views
Message 10 of 10
Flag for a moderator

Re: Internet drops out and issues with connectivity on all devices

Virgin should supply a router up to the task required. Possible faulty router.. but was replaced. However 2 routers both being faulty causing the WiFi function to restart every hour or so I doubt. But yes not a external network issue. And fixed..

0 Kudos
Reply