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Internet dropoffs

We joined Virgin a month or so ago with a lot of trouble, having our install delayed, etc.

Now we're getting random connection dropouts. We only use Ethernet for one device in the house which is rarely used, so I can't tell if this is WiFi or general connection issues.

Here's some details...

Downstream bonded channels

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Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
11387500001.538256 qam1
2146750000138256 qam2
31547500000.538256 qam3
41627500000.538256 qam4
51707500000.738256 qam5
61787500000.538256 qam6
71867500000.538256 qam7
8194750000038256 qam8
92027500000.238256 qam9
102107500000.438256 qam10
112187500000.738256 qam11
122267500000.738256 qam12
132347500000.538256 qam13
14242750000038256 qam14
15250750000-0.238256 qam15
16258750000-0.538256 qam16
17266750000-0.538256 qam17
18274750000-0.538256 qam18
19282750000-0.438256 qam19
20290750000-0.538256 qam20
21298750000-0.238256 qam21
22306750000-0.238256 qam22
23314750000-0.438256 qam23
24322750000-0.238256 qam24


Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.67340
2Locked38.98190
3Locked38.99070
4Locked38.68870
5Locked38.611290
6Locked38.611040
7Locked38.912100
8Locked38.9123418
9Locked38.917940
10Locked38.918760
11Locked38.922360
12Locked38.923900
13Locked38.6262714
14Locked38.633691
15Locked38.6304728
16Locked38.6342612
17Locked38.634936
18Locked38.939876
19Locked38.6460276
20Locked38.95015146
21Locked38.65909103
22Locked38.95945246
23Locked38.96026225
24Locked38.66198518

Upstream Bonded Channels

Spoiler
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1394000533.525512064 qam4
2461998843.475512064 qam3
3537001213.525512064 qam2
4602999483.525512064 qam1


Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 Status

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
138750000
Locked
Ranged Upstream Channel (Hz)
39400053
Locked
Provisioning State
Online
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Re: Internet dropoffs

Can you PM me your account number and site ID Please and will have a look for you

Regards

Rich

Send Me a PM!


Here to help! I'm a Field Technician helping out from home. Find out more
REFER A FRIEND AND SHARE £100 BETWEEN YOU

****************** ASK ME HOW ******************

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Re: Internet dropoffs

It's greatly appreciated when someone makes an engineer appointment without asking, then doesn't respond when you ask them to cancel, then the cancel message  I send by text says it's cancelled and someone shows up at your house.

 

Furthermore, myautomatic compensation that I was told I was going to get doesn't appear on my bill...

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