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Hay311289
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Internet down

Hi, my internet keeps cutting out. I thought it was the plug to the modem but it’s still doing it with other plugs. I gather it could be the modem. 

I restart the box and the internet works for a bit, but then it just goes off again and the lights just flash green (WiFi green light doesn’t flash) (internet light flashes green) 

any idea of what the problem could be? 

thanks 

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paultechy
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Re: Internet down

Would need to check the signal levels if could go to http://192.168.0.1 or if using modem mode http://192.168.100.1 clicking router status top right or bottom of page depending on hub [no need to login - depending on hub] and if could copy/paste the downstream, upstream, network log, don't worry about the formatting we can easily read it.. try and avoid using screen shots..
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Zach_R
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Re: Internet down

Hi @Hay311289,

Thank you for your post and welcome to our community forums. We're here to help.

I am very sorry to hear that you seem to be having some issues with your services recently. Are these ongoing for you today? If so, I would advise in the first instance to check our Service Status page which will detail any known area impacting faults that you might be affected by.

If nothing is being reported there currently, please let us know of any troubleshooting and diagnostics you've performed thus far and we can proceed from there.

Thanks,
 



Zach - Forum Team


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