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Yearofthespoon
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Internet down during provider transfer?

Hi,

I've got a virgin engineer booked for this Friday to come and connect to the M100 fibre broadband package. I currently have phoneline broadband with plusnet. Will there be any loss of internet during the switch over? I assume that because Virgin doesn't use the phoneline, I should be able to switch between provider services as long as they are both active. Or am I wrong?

Cheers


Spoon

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JitteryPinger
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Re: Internet down during provider transfer?

Will be fine, depends on when Plusnet have been asked to cancel the service.



If I've helped let me know 🙂

10 year's managing 9 Virgin Media accounts, and things never got any better, closed last 4 accounts since January 2021 :L

I give 'my' experience to help where possible.
Z92
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Re: Internet down during provider transfer?

You are correct, the only problem you'll have is if your current ISP is disconnected before your Virgin service is active, so don't give your current ISP a date for cancellation until your Virgin services are in and working. If broadband is essential for you, then worse case you'll have a month where both are active. Some people who are working from home prefer to keep both active so they have a backup for when VM broadband goes down. 

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Yearofthespoon
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Re: Internet down during provider transfer?

That's great, thanks. Yeah, Plusnet are only disappearing early Saturday morning, so with Virgin connecting Friday morning, I should have the option of internet from one or both during this time, yes?

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JitteryPinger
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Re: Internet down during provider transfer?


@Yearofthespoon wrote:

, I should have the option of internet from one or both during this time, yes?


Correct



If I've helped let me know 🙂

10 year's managing 9 Virgin Media accounts, and things never got any better, closed last 4 accounts since January 2021 :L

I give 'my' experience to help where possible.
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