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nranavm
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Internet cutting out every night

This has been happening to me as well, for the past 6 months. It is absolutely infuriating

Every day, between 12:00 - 01:00, without fail, the internet cuts out for about 10 minutes.

This is for all devices, wifi and cable. My main PC is connected via a CAT 5 ethernet cable, and other devices connect wirelessly. The internet stops working for all devices.

Modge, are you based in East London by any chance?

That's where I am, my internet has been generally very poor over the last 6 months and a recent engineer visit confirmed that there was nothing wrong with my cabling or router, however there was a known low SNR issue in the area which was being worked on. But I can't get anyone from Virgin Media to give me an estimated repair date.

My BQM:

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/27eb8947dacfdbcabee0b601b0a6cbe2698ca947-11-01-2021"><img alt="My Broadband Ping - NR VM Monitor" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/27eb8947dacfdbcabee0b601b0a6cbe2698ca947-11-01-2021.png" /></a>

 

 I hope someone can help us with this, I am totally fed up with this awful service, as I'm sure you are too Modge.

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jbrennand
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Re: Internet cutting out every night

Thats not a BQM link - do it as per the "share live graph" link on the TB website.

FWIW I had a 5' outage between 12-1 this morning (in South Manchester) - it happens rarely though - they are usually just moving some connections around for efficiency. How long have yours been going on?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Z92
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Re: Internet cutting out every night

It looked terrible until about 1:30am when it went off for 12 hours, then when it came back on it looks OK? 

Can you share a live link? 

 

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