Hi,
I have a Hub 3.0 and since 1 month I have got intermittent internet drops. Now, since two days ago, there is no internet in the mornings, and the lights are flashing in green, until it reconnects.
I work from home on remote, and I have to use my company phone as router to get stable internet during the business hours.
Could you please check my line, please?
Here are the logs of the Hub 3.0:
Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
179000000
Locked
Ranged Upstream Channel (Hz)
60300000
Locked
Provisioning State
Online
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 179000000 5.1 40 256 qam 6
2 139000000 5.9 40 256 qam 1
3 147000000 5.4 40 256 qam 2
4 155000000 5.4 40 256 qam 3
5 163000000 5.3 40 256 qam 4
6 171000000 5.4 40 256 qam 5
7 187000000 5 40 256 qam 7
8 195000000 4.8 40 256 qam 8
9 203000000 4.5 40 256 qam 9
10 211000000 4.3 40 256 qam 10
11 219000000 3.7 40 256 qam 11
12 227000000 3.5 40 256 qam 12
13 235000000 2.4 40 256 qam 13
14 243000000 1.9 40 256 qam 14
15 251000000 2.9 40 256 qam 15
16 259000000 3.2 40 256 qam 16
17 267000000 3.5 40 256 qam 17
18 275000000 3.2 40 256 qam 18
19 283000000 3.5 40 256 qam 19
20 291000000 3.2 40 256 qam 20
21 299000000 3.7 40 256 qam 21
22 307000000 3.5 40 256 qam 22
23 315000000 3.9 40 256 qam 23
24 323000000 3.7 40 256 qam 24
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.9 668 1482
2 Locked 40.9 884 2099
3 Locked 40.3 815 1826
4 Locked 40.3 821 1807
5 Locked 40.9 894 1857
6 Locked 40.3 847 1710
7 Locked 40.9 596 1340
8 Locked 40.9 588 1515
9 Locked 40.9 682 1495
10 Locked 40.9 633 1345
11 Locked 40.9 591 1396
12 Locked 40.3 842 1309
13 Locked 40.9 1309 1369
14 Locked 40.3 1173 1273
15 Locked 40.3 658 1182
16 Locked 40.3 535 1124
17 Locked 40.3 533 999
18 Locked 40.3 488 1058
19 Locked 40.9 495 1160
20 Locked 40.3 495 1118
21 Locked 40.3 590 1031
22 Locked 40.9 481 973
23 Locked 40.9 432 875
24 Locked 40.9 367
728
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300000 44.8 5120 64 qam 5
2 46200000 43.8 5120 64 qam 7
3 39400000 43.5 5120 64 qam 8
4 53700000 44.3 5120 64 qam 6
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt062+voc-b.cm
Primary Downstream Service Flow
SFID 77316
Max Traffic Rate 402500089
Max Traffic Burst 42600
Min Traffic Rate 0
Primary Upstream Service Flow
SFID 77315
Max Traffic Rate 38500089
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort
Network Log
Time Priority Description
27/05/2021 10:46:48 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 08:18:31 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 08:18:31 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 08:18:22 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 08:18:22 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 07:26:41 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 07:25:16 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 07:24:44 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 07:23:54 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 07:23:25 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 07:22:53 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 07:22:53 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 07:22:34 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 07:22:5 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 07:22:3 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 07:21:14 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 07:20:46 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 07:19:58 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 07:19:19 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 07:18:56 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;