I requested to move my VM broadband connection to my new address on the 2nd of July.I am at the new house now. I have connected the cable to my router but I am not getting the internet. I guess some settings need to be changed at the supplier side. I appreciate any help regarding this. My account number is [REMOVED]. Thank you.
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If you are using the same Hub, it wont be activated onto your account at the new address. It will have the flashing green base/power light.
Assuming your change of account details have gone through, then call the equipment activation number on - 0800 953 9500 – you will need the serial number off the barcode sticker and also your account number,
Call now but at 08.00 (Mon-Sat) or 09.00 (Sun) for the best chance of getting through quickly.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.