Menu
Reply
Ltuts
  • 8
  • 0
  • 0
Tuning in
108 Views
Message 1 of 4
Flag for a moderator

Internet broken for 10 months with no fix

I have been told for the last 10 months that my line needs reinstalling from the box to my property and Virgin have not made the fix in over 10 months. I ring nearly every week and am told someone is coming the next, but they don't. 

I have also been forced forced to pay full bills (£62) the entire time. Now my contract has ran out I get an email saying I am free to leave.

Can anyone help me? 

Feels criminal at this stage

0 Kudos
Reply
Z92
  • 2.47K
  • 203
  • 392
Problem sorter
94 Views
Message 2 of 4
Flag for a moderator

Re: Internet broken for 10 months with no fix

So you've had no service whatsoever for 10 months?

Or you have had intermittent service?

We need more information.

 

0 Kudos
Reply
nodrogd
  • 16.82K
  • 1.97K
  • 4.08K
Very Insightful Person
Very Insightful Person
93 Views
Message 3 of 4
Flag for a moderator

Re: Internet broken for 10 months with no fix

Was this reported as a total loss of service at the outset?

If it is a continuous total loss then you should be entitled to automatic compensation of £8 a day once 2 days have elapsed. In that case VM should be paying you not the other way round.

VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Gareth_L
  • 6.89K
  • 423
  • 778
Forum Team
Forum Team
23 Views
Message 4 of 4
Flag for a moderator

Re: Internet broken for 10 months with no fix

Hi Ltuts

Sorry to hear this has happened

I can see that you have a repull booked to replace the cable which will fix the issue 

Regarding the broken internet 

Have you been entirely without a service or has it been intermittent 

As we can see there has been usage going as far back as August 2019 and the hub is online 

Gareth_L:

 

0 Kudos
Reply