Hi, I adjusted my packages today via live chat on WhatsApp and now my internet shows as "access denied" on my hub, the guy didn't even warn me that it would go offline, I then had to go out, I came back home and it's still offline with access denied. I've tried getting technical support but the offices are now closed!
I have to work tomorrow at 8am and now have no internet. I don't know what the person did when adjusting my packages but the broadband won't work.
Is my Mac address somehow blocked at Virgin media end? My bill isn't due until 12 April so it's not that.
I've powered off the hub 3 times all with the cable unplugged and it's made no difference. I don't have a pin to hand to do a hard reset on the hub
I'm really frustrated, please help, I need my broadband working again.
What time do the tech support desk open tomorrow? Before 8am I hope!
I hope someone can help meanwhile