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m11
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Internet Timeouts, Latency, and dropped Packets

I've been having major internet timeouts on my hub 3 modem while connected to a third party TP Link router. Can someone check if these statistics look normal to find out if this is problem with the coax wiring or to narrow down the problem. My setup is a long coaxial cable from the wall to upstairs which is about 15m in length which enters my HUB 3. While in modem mode, a cat6 ethernet cable from the modem to a TP link router which broadcasts 2.4GHz and 5GHz. 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1443000000740256 qam37
22510000005.940256 qam15
32590000005.140256 qam16
42670000003.538256 qam17
5275000000-136256 qam18
6283000000538256 qam19
7291000000740256 qam20
82990000007.840256 qam21
93070000007.540256 qam22
103150000007.640256 qam23
113230000007.940256 qam24
12347000000840256 qam25
133550000007.940256 qam26
14363000000840256 qam27
15371000000840256 qam28
163790000007.840256 qam29
173870000007.540256 qam30
18395000000740256 qam31
194030000006.940256 qam32
204110000006.640256 qam33
214190000006.540256 qam34
224270000006.940256 qam35
234350000006.940256 qam36
24451000000740256 qam38



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.337396294
2Locked40.344072489
3Locked40.331944205
4Locked38.970273569
5Locked36.344046715
6Locked38.635795927
7Locked40.355353020
8Locked40.343312647
9Locked40.352772673
10Locked40.334879796
11Locked40.917422432
12Locked40.927098560
13Locked40.337749089
14Locked40.945349247
15Locked40.951379130
16Locked40.950739690
17Locked40.331048523
18Locked40.314469970
19Locked40.331938815
20Locked40.322468997
21Locked40.329687503
22Locked40.323906716
23Locked40.323267296
24Locked40.923877554

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000044.3512064 qam1
23940000043.3512064 qam4
34620000044.3512064 qam3
45370000044.3512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0010
3ATDMA0020
4ATDMA0010

m11_0-1621986724590.pngm11_1-1621986756907.png

 

I would really appreciate if someone can look into this. 

Thank you in advance,

Marwan H

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Zak_M
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Re: Internet Timeouts, Latency, and dropped Packets

Good morning @m11 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your services.

 

I have taken a look over your account and I can see that you are currently effected by an SNR issue, the estimated time of fix is for 01/06/21 

 

Kind regards,

Zak_M

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