Virgin Media Community

[m11]

I've been having major internet timeouts on my hub 3 modem while connected to a third party TP Link router. Can someone check if these statistics look normal to find out if this is problem with the coax wiring or to narrow down the problem. My setup is a long coaxial cable from the wall to upstairs which is about 15m in length which enters my HUB 3. While in modem mode, a cat6 ethernet cable from the modem to a TP link router which broadcasts 2.4GHz and 5GHz. 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	443000000	7	40	256 qam	37
2	251000000	5.9	40	256 qam	15
3	259000000	5.1	40	256 qam	16
4	267000000	3.5	38	256 qam	17
5	275000000	-1	36	256 qam	18
6	283000000	5	38	256 qam	19
7	291000000	7	40	256 qam	20
8	299000000	7.8	40	256 qam	21
9	307000000	7.5	40	256 qam	22
10	315000000	7.6	40	256 qam	23
11	323000000	7.9	40	256 qam	24
12	347000000	8	40	256 qam	25
13	355000000	7.9	40	256 qam	26
14	363000000	8	40	256 qam	27
15	371000000	8	40	256 qam	28
16	379000000	7.8	40	256 qam	29
17	387000000	7.5	40	256 qam	30
18	395000000	7	40	256 qam	31
19	403000000	6.9	40	256 qam	32
20	411000000	6.6	40	256 qam	33
21	419000000	6.5	40	256 qam	34
22	427000000	6.9	40	256 qam	35
23	435000000	6.9	40	256 qam	36
24	451000000	7	40	256 qam	38

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	3739	6294
2	Locked	40.3	4407	2489
3	Locked	40.3	3194	4205
4	Locked	38.9	7027	3569
5	Locked	36.3	4404	6715
6	Locked	38.6	3579	5927
7	Locked	40.3	5535	3020
8	Locked	40.3	4331	2647
9	Locked	40.3	5277	2673
10	Locked	40.3	3487	9796
11	Locked	40.9	1742	2432
12	Locked	40.9	2709	8560
13	Locked	40.3	3774	9089
14	Locked	40.9	4534	9247
15	Locked	40.9	5137	9130
16	Locked	40.9	5073	9690
17	Locked	40.3	3104	8523
18	Locked	40.3	1446	9970
19	Locked	40.3	3193	8815
20	Locked	40.3	2246	8997
21	Locked	40.3	2968	7503
22	Locked	40.3	2390	6716
23	Locked	40.3	2326	7296
24	Locked	40.9	2387	7554

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	44.3	5120	64 qam	1
2	39400000	43.3	5120	64 qam	4
3	46200000	44.3	5120	64 qam	3
4	53700000	44.3	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	1	0

I would really appreciate if someone can look into this. 

Thank you in advance,

Marwan H

[Zak_M]

Good morning @m11 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your services.

I have taken a look over your account and I can see that you are currently effected by an SNR issue, the estimated time of fix is for 01/06/21 

Kind regards,

Zak_M