Hi, after my service was started following a fault my Internet has been fine, until the last 2-3 days where the hub would randomly have no internet and the Internet icon (two arrows) is flashing green whilst the WiFi and line is constant green. I've tried restarting multiple times and even reset hub but still nothing.
Thanks for the reply but unfortunately did not work, my hub was completely fine before I went to bed and now it has done this, it did this 2 days ago randomly at like 12 am but the Internet came back then but isn't the case now.
Hmm.. Can you check any other connections between your co-ax feed and the Router? In other words, wherever it comes into your home, ensure all connections are good! It sounds like it tried to do a firmware update but failed and can't get a working connection.. If the router is unable to recover its self (it usually would have by now) then unfortunately, yes, you'll have to call them out!
Are there any reports of outages or problems in your area that you can check on your Virgin Media account? You could log in if you have mobile data available, it won't use up much of your data allowance!
Just to be clear though, is it the green light at the bottom or the 'internet' light that's two arrows facing each other as well as the light at the bottom? If you can, check all connections, even check the feed coming into your home outside, then power off for 30 seconds to make sure and let it sit. After a while the 'internet light' should turn off, ideally the bottom green light should start flashing. With a bit of luck your Router will recover its self! If you've already used the 'reset' button and held it in, try the method i just said first. It could just be an intermittent fault in your area, either way honestly notifying VM would be a good idea and helpful too!
But it is rather looking like its developed a random and very unlucky fault. On behalf of VM i'm sorry you have lost your service! In a world where something that was once a luxury is almost a requirement these days (the internet) it can be quite stressful, especially if heavily dependent on it!
It is just the two arrows that is flashing green, the WiFi icon and very bottom light is green but not flashing. Since I have no internet I have no phone access so have had to call up on my mobile phone. It was working fine at around 5-6am but just suddenly changed.
So I got onto the phone about 2 hours ago and they said that a engineer will contact me within 4 hours, I had a go trying all solutions again and found out that when I put the coaxial cable back in the lights change to my original post where only the Internet (2 arrows) would flash. Could this possibly be a cable fault or the hub?