Upstream is all out of spec! - I would postulate that this needs VM to book a technician!
You've got 2 options:
1: Wait for forum staff to pick it up - could be a day or so 2: Call it in on 150 or 0345 454 1111 as a fault It'll ask you to reboot the hub (as you already have done - don't) You will then be cut off Wait a couple of minutes Call 150 again - report a broadband fault - The system will recognise that you called before and transfer you to a person!
tried phoning and got a automated message to say they know about the issue. Funny thing is there service status page says they are no issues. If that was up to date, it would have saved a day of stress.
As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.