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Internet Down almost 24hrs

Joining in

Internet went down yesterday. Virgin Status confirms there is a problem in my area. They "hope" to fix by 2pm today 8/09/22 (Last night it said 10am). No information on what they are doing to resolve. Website is a joke - sends you in circles. Lots of oops there is a problem with the web page.

I work from home and this is a real problem for me - nearly two lost working days - having to hotspot my phone to get any internet access.


Very Insightful Person
Very Insightful Person

VM never publish technical details of faults. If you totally depend on the internet, as you have a residential contract with no support SLA, you should look to have some sort of backup, either a business contract, or better still a second ISP connection or an 5G phone modem.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

I did have a second connection - that was even worse. Even so I dont live in some backwater - this is in the middle of a well established infrastructure. As a comms company they are crap at communicating - auto generated answers - just like all the others. I think your reply was rather patronising - I already pay enough! Fortunately my phone contract with another provider allows me excellent 5G unlimited data - I want my service - I pay for it to be up 24/7!

Very Insightful Person
Very Insightful Person
Actually its not guaranteed 24/7 on the residential package ... as Tudor said you need a VM Business package with its SLA to get closer to that,

See these for info and what compensation you can expect..


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Thank you for replying. I dont "need" a business package  - I am not self employed. Just me being frustrated at the poor comms. the residential is more than adequate - just fed up with the regualar drop outs and this latest full loss of service.