Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
394 Views
Message 1 of 6
Flag for a moderator

Internet Access Denied Superhub 3.0

Hi

Ordered new SuperHub 3.0 and upgraded speed after  around 9/10 or so years with the previous router.

Router arrived and I set up as guide instructed before it told me to reply to a text “GO” I had received no such text and instead called the automated line to “activate the signal” waited an hour as instructed and logged into router to see “internet access denied” (see attached image).

Proceeded to search online and try a few fixes including switch between modem and router mode, hard reset the router and of course confirming the cables were attached properly with no luck. 

Called support and spoke to someone who told me they had tried everything on their end and the issue would be escalated and i would receive a call within 24 hours. I have not received a call and instead called back and had a very unproductive conversation and now i’m at a loss as to what my situation is & how this can be resolved as two of us require the internet for work purposes. 

Any input would be appreciated.

 

Thanks

 

 

 

E9C419E6-AAD2-4CEF-BD81-1C361831CE85.jpeg

0 Kudos
Reply
Highlighted
  • 61
  • 14
  • 19
Forum Team (Retired)
Forum Team (Retired)
384 Views
Message 2 of 6
Flag for a moderator

Re: Internet Access Denied Superhub 3.0

private message me and ill take a look for you

Ian

Here to help! I'm a technician helping out whilst working from home. Find out more


Highlighted
  • 2
  • 0
  • 0
Joining in
378 Views
Message 3 of 6
Flag for a moderator

Re: Internet Access Denied Superhub 3.0

Hi @ian_41 I have exactly the same problem - I received a new superhub yesterday, connected it up and the internet would not work.

I have an engineer involved who has connected to the virgin superhub router and said that the internet has the same status as reported above - "access denied".

Would you be able to help me as well?

0 Kudos
Reply
Highlighted
  • 20.96K
  • 1.13K
  • 2.7K
Alessandro Volta
368 Views
Message 4 of 6
Flag for a moderator

Re: Internet Access Denied Superhub 3.0

It’s probably not activated.

Also please follow forum rules and start your own thread 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
Highlighted
  • 61
  • 14
  • 19
Forum Team (Retired)
Forum Team (Retired)
364 Views
Message 5 of 6
Flag for a moderator

Re: Internet Access Denied Superhub 3.0

that should be you all up and running now

Here to help! I'm a technician helping out whilst working from home. Find out more


Highlighted
  • 2
  • 0
  • 0
Joining in
349 Views
Message 6 of 6
Flag for a moderator

Re: Internet Access Denied Superhub 3.0

Hi Ian thanks for your reply but i’m still seeing access denied!

0 Kudos
Reply