We've just re-signed up with virgin and have been delivered a new router and tv box after a few months out of our house.
Our builder has thrown away the old telewest internal wall socket which we had, and now we're left with only the cable coming into the house which has some plaster on it. This cable should clean up ok I think, but my question is, can I hook up the wireless router and tv box with the 'plaster' cable as-is or do I need the internal wall socket?
Firstly the wall box contains a safety isolator. You must have one of these on the incoming cable to prevent damage from voltage surges in the drop line. The connection coming through the wall will be the wrong type for the quick start connector, so if you dont have the original wall box to put back on you will need to request an engineer install.
Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993
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I called VM technical support yesterday and they told me that I would have to have an engineer come to install a wall socket for me at a cost of £100.
I'm confused why I need to pay the fee when I have never had a VM media box inside or out installed despite us having been a customer for 5+ years. The original VM installer just left the old telewest internal wall socket in situ and didn't put an external box to protect the cable coming into the house.
imo the £100 charge is wrong - there has been a couple of posts of a similar nature were staff here have had the charged removed [i think] - posts go to pm so its impossible to know the outcome but that was the indication
i have flagged the thread - VM will get here so see what they say