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Intermittent network, WiFi works fine. My neighbour has same problem

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Have intermittent outages, and my neighbour as well. Using speed test, One minute over 200, next zero. I do not have an external Aerial so cannot watch TV at all. London SE7 area! Tried using your testing site, one minutes everything is fine, next cannot check! As mentioned before my neighbour has the same problem so please do not ask me to check husband all that stuff, it appears to your problem and not our systems. Thank you in advance for sending out the technicians to find the fault> This also happened during the Queens funeral! Not much pleased with your recent performance. Been really bad here recently. Please fix! Tthis is written using 4G. Would like to see TV tonite as well. And of course we have no phone now to while away the evening as you have conveniently block that means of communication!


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😀Should not say husband!  😀

Hello Frarlton


Apologies for the delay in getting back to you in regards to the intermittent network issues. We appreciate the frustration caused and you raising this via the forums.


From looking into the account, connection and equipment we can see there are some issues with the power levels that will require a technician. I will send you a Private Message to get some more details from you to arrange this.