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Gaspode64
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Intermittent internet

I was recently given a free upgrade from the 500 package to the 600 package - great I thought, however since then I've been getting intermittent drop outs. Over the past 10 days or so it's been really poor requiring a hub (3.0) reboot almost every day.

I finally gave in and carried out a pin-reset on the hub and that seems to have dramatically improved things, however this morning there was yet again no internet - only fixed with yet another reboot.

Following advice on other threads I started a BQM a few days ago - this was last night's:

ecade7abc3bb12dbc4688d41fcb0ddf9d8245d0d-31-12-2020.png

Would anybody be able to advise if an upgrade to a hub 4 would be likely to improve things? (I run my hub in modem mode as I have a Netgear router for wifi). If so, how do I instigate a swapout.? Many thanks.....

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MikeRobbo
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Alessandro Volta
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Re: Intermittent internet

Please post a 'Live Link' to your BQM on here.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Re: Intermittent internet

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Gaspode64
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Re: Intermittent internet

My BQM 

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Gaspode64
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Re: Intermittent internet

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt078-b.cm


Primary Downstream Service Flow
SFID467464
Max Traffic Rate690000278
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID467463
Max Traffic Rate44000278
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

Network Log
Time Priority Description
31/12/2020 08:13:35noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/12/2020 01:44:44ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/12/2020 09:13:32noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2020 20:19:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2020 10:37:49noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2020 10:37:37Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2020 10:16:1noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2020 10:15:47Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2020 10:15:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2020 10:12:32Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2020 08:12:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/12/2020 10:06:2noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2020 17:13:26Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 21:26:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 14:36:17Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 14:36:17criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 14:36:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 08:37:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2020 07:36:34ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/12/2020 12:52:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Gaspode64
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Re: Intermittent internet

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1138750000938256 qam1
21467500009.138256 qam2
3154750000938256 qam3
4162750000940256 qam4
51707500009.440256 qam5
61787500008.940256 qam6
71867500008.838256 qam7
81947500008.540256 qam8
92027500008.540256 qam9
102107500008.940256 qam10
112187500009.340256 qam11
122267500009.540256 qam12
132347500009.840256 qam13
142427500009.940256 qam14
1525075000010.140256 qam15
1625875000010.440256 qam16
1726675000010.540256 qam17
1827475000010.140256 qam18
192827500001040256 qam19
202907500001040256 qam20
2129875000010.540256 qam21
2230675000010.940256 qam22
233147500001140256 qam23
2432275000011.140256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.960
2Locked38.950
3Locked38.950
4Locked40.350
5Locked40.360
6Locked40.360
7Locked38.950
8Locked40.950
9Locked40.360
10Locked40.340
11Locked40.360
12Locked40.360
13Locked40.350
14Locked40.350
15Locked40.350
16Locked40.350
17Locked40.940
18Locked40.350
19Locked40.360
20Locked40.350
21Locked40.360
22Locked40.370
23Locked40.960
24Locked40.360
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Gaspode64
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Re: Intermittent internet

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580027342.5512064 qam9
23260010342.5512064 qam4
34620026543512064 qam2
43940038443512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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MikeRobbo
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Alessandro Volta
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Helpful Answer

Re: Intermittent internet

Several of your Downstream Power Levels are too high.

This will need an engineer to put right.

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 10 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1138750000938256 qam1
21467500009.138256 qam2
3154750000938256 qam3
4162750000940256 qam4
51707500009.440256 qam5
61787500008.940256 qam6
71867500008.838256 qam7
81947500008.540256 qam8
92027500008.540256 qam9
102107500008.940256 qam10
112187500009.340256 qam11
122267500009.540256 qam12
132347500009.840256 qam13
142427500009.940256 qam14
1525075000010.140256 qam15
1625875000010.440256 qam16
1726675000010.540256 qam17
1827475000010.140256 qam18
192827500001040256 qam19
202907500001040256 qam20
2129875000010.540256 qam21
2230675000010.940256 qam22
233147500001140256 qam23
2432275000011.140256 qam24

 


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
Gaspode64
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Re: Intermittent internet

Hi Mike,

many thanks for the prompt response - I'll wait (quietly) on here 😉

Regards, Graham

 

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Gaspode64
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Re: Intermittent internet

Further to this I decided to give 150 a ring and managed to get through fairly quickly - engineer booked for next Thursday so fingers crossed. Thanks again to Mike for his assistance....

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