I was recently given a free upgrade from the 500 package to the 600 package - great I thought, however since then I've been getting intermittent drop outs. Over the past 10 days or so it's been really poor requiring a hub (3.0) reboot almost every day.
I finally gave in and carried out a pin-reset on the hub and that seems to have dramatically improved things, however this morning there was yet again no internet - only fixed with yet another reboot.
Following advice on other threads I started a BQM a few days ago - this was last night's:
Would anybody be able to advise if an upgrade to a hub 4 would be likely to improve things? (I run my hub in modem mode as I have a Netgear router for wifi). If so, how do I instigate a swapout.? Many thanks.....
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.