I've had Virgin Media for almost two years and never had any issues until two weeks ago. I started experiencing intermittent internet outages that would happen every 5-10 minutes and last for 20-60 seconds each time. I've been monitoring this with a software called Net Uptime Monitor.
As this obviously rendered the service unusable, I contacted Virgin who sent me a replacement Hub 3. Since replacing the Hub, the situation has improved a lot, but i am still experiencing random internet dropouts throughout the day which, as before, last for up to 60 seconds on each occasion. This obviously still affects me during gaming, work meetings, streaming etc..
Below, I have attached two QoS graphs. The first is with the old router, when the problem started happening. The second is 2-3 days after the new router was connected. Each red spike corresponds to a short dropout.
I know that Virgin are busy at the moment and appreciate any assistance or guidance you may be able to offer with this.
Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?
I have been able to locate your account and can see that you have had a technician visit since you last posted. Was this visit from the technician a successful one and fixed all of your connection issues?