I’ve been having issues with my connection for a good few months now with no resolution. I’ve had multiple engineers out and I’m on my third Hub 3.0
Struggling with wired and wireless connection, which leads me to think it’s not the hub or the network but more what’s coming into the house.
Connection drops in and out, I’m constantly being disconnected from video calls for work, online gaming is impossible as I’m disconnected constantly and given packet loss & packet burst notifications.
When I run a VM test when I disconnect it comes back as intermittent.
I’ve been using a BQM and I’ve attached the results I’m getting.
really hope you can help!
We need to also check your power levels as well. Go into the hub on 192.168.0.1 and post your up/downstream stats and network log.
Hey! I’ve attached a few quick screenshots. Let me know if they’re adequate or if I’ve done completely the wrong thing! 🙂
Thanks for your post and welcome to our community.
Really sorry you're having this issue and we're keen to help get this sorted.
If you can check the power levels as Tudor has advised that would be great, in the meantime I've tried to locate your account so I can do some checks from here but I can't.
I'll pop you a personal message to grab some details if that is okay?
Hi, thanks both.
Back on my laptop now so can provide info a bit better than some dodgy screenshots!
Hope this helps but as I said above, new to all of this so let me know if I've done completely the wrong thing 🙂
Downstream is showing as:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Upstream is showing as:
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Network Log shows:
Time Priority Description
Forgot to add this:
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Thanks for providing me those details.
I've had a look and there's certainly some issues so I need to send another tech, I can appreciate you've had some recently but this obviously hasn't resolved the issue.
I'll ensure notes are left for the engineer to know what we've seen here and we'll take it from there.
You'll be able to find all details of the visit via your online account and change it if it does not suit, you'll also need to ensure somebody over the age of 18 is in the property at the time.
Please let me know how the visit goes 🙂