For the past week or so I've been having short but annoying connection issues. Manifests itself as 30 second drop out of all internet connectivity and then it's back to being as good as gold, so its hard to notice unless streaming or actively browsing. Today it's been doing it for 5 minutes or so at a time. Weirdly though the modem doesn't seem to fall off the network, with the light remaining magenta and the internet light not flashing during the problem.
BQM and Power levels below. Pre and Post errors look high and my downstream power levels used to sit around 0, so something has definitely gone a bit wonky recently:
Downstream power levels look ok - in range (-6 - >10). Some PostRS errors though - which may be historic. Can you reboot the Hub to reset the values to 0 (check they have) and then check again after a few hours and tomorrow to see if they are building up again. Also, post up the Network Logs data.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thank you for reaching out to us on the forums. I'm sorry that you've been experiencing broadband issues, we can certainly look to get this resolved for you.
In taking a look at the backend of your services, I can see that some of your downstream channels are now reporting power levels between 10-12 which is above spec. In order to resolve this for you, we'll need to arrange an engineer visit. I'll send you a private message now to clear account security, please head to the purple envelope in the top right corner to respond.