I am working form home and switched to Virgin around October 2020 because the broadband was supposed to be faster and more reliable. My broadband connection just drops out briefly every so often throughout the day since Virgin was installed. I have restarted and reset the router and followed all the guidance to improve my connection but it just keeps happening several times every day.
Previously I spoke to someone at Virginmedia via a chat and he reckoned there was a problem that required an engineer to come out, but because I already had an engineer booked he couldn't arrange the visit. The engineer that came out did a check and said everything was working fine with my broadband and there was no problem that he could see. He suggested switching off the firestick when not in use in case it was interfering with the WIFI signal but that hasn't helped.
I don't know if the problem is affecting wired connections because it comes back so quickly I don't have time to get to them to check before it's back on. I am not technically minded so have no idea what the issue could be or how to resolve it. Never had any issues when I was previously with Sky.
I have had a complaint lodged with Virginmedia about this issue that has gone unresolved for over two months and have to now refer it to CISAS. Any help or advice would be greatly appreciated because it's driving me mad! Thanks