I work from home everyday now and game a lot too so I know my broadband well if that makes sense.... sometimes it can be a bit patchy and intermittent but today has been awful.
Checked online in the first instance and got a couple of messages on the website...
Looks like there’s still an issue with your connection
We’re looking into it. Check back here after 23 hours and if there’s still an issue we’ll help you book a technician.
Then I got
Sorry, we can’t run a test on your services right now
Please try again later.
Ringing through to support they said as I'm in modem mode and use another wifi system then they wouldn't support me?! Pretty sure there's nothing wrong with my wifi or devices, I've working in IT for over 20yrs at a high level and I know how to diagnose them plus everyone these days has a wifi system mesh or whatever now so that seems odd but I understand they need to rule out issues with 3rd party kit. But the suggestion was to reboot everything anyway and then monitor for up to 72hrs... 72hrs?! So I just have to wait for like 3 days to see if it continues to have issues?
Anyway... getting a lot of critical logs in the virgin hub... these looking ok anyone?
|07/09/2022 14:32:35||critical||No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;|
|07/09/2022 14:32:34||critical||Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;|
Down and Up Stats below....
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Cheers, yeah I've setup a think broadband monitor as my previous one had expired.
Will check everything out and post back how things are looking... no doubt will probably sort itself out (usually the way)
Welcome back to our community forums and sorry to hear you have been having recent service issues. We can understand the inconvenience caused and want to best help. I have had a look into your service and everything seems to be in working order. In this case, please try the great advice given by @jbrennand and let us know if you need any further help.
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Still seem to be getting intermittant issues where internet is flaky... the broadband monitor doesn't work as I'm in modem mode
I still think this is a virgin issue as if I reboot my hub then the issue will go away for a while but then seems to come back.... my wifi signal is strong (all wifi 6) and I do get issues with one cabled device also.
Should I be getting constant No Ranging Response received - T3 time-out errors in the hub logs? Because they occur every couple of mins.... like always.
Thanks for the responses CRNeo,
From checking our systems today it appears that your service is unfortunately affected by an area fault, the estimated fix time for this is the 7th October at 12:10.