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basuru
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Intermittent Internet Drops - No Ranging Response received

Hi, I've been having internet drops for about a month (Had VM for 5 or so prior without issue.)

A few days after getting the Hub 3, I bought a Nighthawk Mesh System, which has done great.

The last month, I've been losing connection, though the route doesn't show any error lights, and the Mesh System is connected to itself (If the Hub 3 is off, or is resetting, the Mesh system shows an orange light). The PC however notices the lack of Internet.

I've seen other people have posted logs, here are mine:

Network Log

Time Priority Description

01/08/2021 12:35:56noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2021 12:14:25Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2021 11:45:32noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2021 09:02:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2021 15:08:46noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2021 15:08:46ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2021 01:50:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2021 16:14:36noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/07/2021 20:57:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/07/2021 13:56:33noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/07/2021 13:56:33ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2021 01:22:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 01:56:33noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 01:56:33ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 10:51:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 01:24:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 13:56:33noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 13:56:33ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 02:37:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 01:56:32noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

I also noticed on my Netgear I have a bunch of attempted DOS attacks, fraggle, I think? Probably a separate issue, and I guess the router noticed them? I dunno. Please someone help.

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basuru
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Re: Intermittent Internet Drops - No Ranging Response received

These didn't fit in the main body:

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12910000005.938256 qam20
2139000000638256 qam1
3147000000638256 qam2
41550000005.940256 qam3
51630000005.938256 qam4
61710000005.938256 qam5
71790000005.938256 qam6
81870000005.938256 qam7
91950000005.938256 qam8
10203000000638256 qam9
112110000005.838256 qam10
122190000005.938256 qam11
13227000000638256 qam12
142350000005.938256 qam13
152430000005.938256 qam14
162510000005.938256 qam15
172590000005.838256 qam16
182670000005.938256 qam17
192750000005.638256 qam18
202830000005.838256 qam19
212990000005.838256 qam21
223070000005.538256 qam22
233150000005.538256 qam23
243230000005.837256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.950
2Locked38.660
3Locked38.950
4Locked40.360
5Locked38.950
6Locked38.900
7Locked38.930
8Locked38.660
9Locked38.940
10Locked38.950
11Locked38.640
12Locked38.660
13Locked38.930
14Locked38.660
15Locked38.650
16Locked38.930
17Locked38.640
18Locked38.650
19Locked38.950
20Locked38.940
21Locked38.9120
22Locked38.940
23Locked38.660
24Locked37.650

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
14619993747.3512064 qam3
23259996147.3512064 qam5
33939994947.3512064 qam4
45370005847.3512064 qam2



Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

 

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Paulina_Z
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Re: Intermittent Internet Drops - No Ranging Response received

Hi @basuru,

 

Welcome to our Community Forums! Thank you for your post and I'm sorry to hear that you're experiencing some intermittent internet drops!

 

I can understand that this must be very frustrating to you and your family.

 

I was able to locate your account on our system through the details you provided on the forums and I can see that you have been in touch with the team already!

 

Please keep us updated on your technician visit and let us know if you need any further help! 🙂

 

Thanks!

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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