Is the only way to access support via the forums? I've looked at the help section and it directs you round in circles. I'm an experienced network engineer so I don't need something to tell me to reboot the device 🙂
I've been having intermittent connection issues for over a week. They seem to be worse when its raining so its likely to be outside of the property.
I have two seperate wall sockets in the house and I get the same issues when I test with either socket.
I've also rebooted the router, factory reset it and tried it in modem mode.
The connection between the Hub 3.0 and the next hop drops for between 10 and 30 seconds at a time which is long enough to disconnect any zoom, rdesktop or gaming sessions that are running. Ethernet and Wifi connections within the house still work and I can connect to the Hub.Each time it happens I see "RCS Partial Service" and "SYNC Timing Synchronization failure" in the network logs. Examples below.
After 40 minutes of holding I got through to customer services who have said they are aware of a fault in my area. But as it doesn't show on the website I've wasted a load of my time. Apparently It will be fixed within 7 days.
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream and Upstream tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.