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Intermittent Connection

Hello,

My internet has been cutting out randomly for several days. I've tried a factory reset but the problem persists. Here are my logs:

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)139000000Locked
Ranged Upstream Channel (Hz)53700000Success
Provisioning StateOKOperational


Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)139000000147000000155000000163000000171000000179000000187000000195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)9.439.7810.079.889.049.779.819.21
RxMER (dB)37.0937.6437.3637.0937.9437.9438.2637.94
Pre RS Errors
152378753761949136151855018207831003
Post RS Errors
999236103346366734752343497

 

 

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID2345
Frequency (Hz)53700000462000003940000032600000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)44.2545.7542.7544.25
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000

 

Upstream Burst  Req(1) Init Maint(3) Per Maint(4) Adv Short(9) Adv Long(10) Adv UGS(11)

Modulation Type16QAMQPSK16QAM64QAM64QAM16QAM
Differential EncodingOFFOFFOFFOFFOFFOFF
Preamble Length36384384646464
Preamble Value Offset39666396396396
FEC Error Correction (T)0557145
FEC Codeword Information Bytes (K)1634348822086
Maximum Burst Size0003055
Guard Time Size224848222222
Last Codeword LengthFixedFixedFixedShortenedShortenedShortened
Scrambler On/OffONONONONONON

 

General Configuration

Network AccessAllowed
Maximum Number of CPEs1
Baseline PrivacyEnabled
DOCSIS ModeEuroDOCSIS 3.0
Config File 

Primary Downstream Service Flow

SFID21905
Max Traffic Rate57500000 bps
Max Traffic Burst10000 bytes
Min Traffic Rate0 bps

Primary Upstream Service Flow

SFID21904
Max Traffic Rate5250045 bps
Max Traffic Burst16320 bytes
Min Traffic Rate0 bps
Max Concatenated Burst16320 bytes
Scheduling TypeBest Effort

 

Network Log

First TimeLast TimePriorityError NumberDescription
25/10/2019 10:11:49 GMT25/10/2019 10:11:49 GMTWarning (5)66050310Auth Success - Web login successful.
24/10/2019 20:06:18 GMT24/10/2019 20:06:18 GMTWarning (5)84020200Lost MDD Timeout
23/10/2019 23:01:10 GMT23/10/2019 23:01:10 GMTNotice (6)68010600DHCP Renew - lease parameters tftp file-******** modified
23/10/2019 23:01:10 GMT23/10/2019 23:01:10 GMTError (4)68010400DHCP REBIND WARNING - Field invalid in response
23/10/2019 23:00:39 GMT23/10/2019 23:00:39 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
23/10/2019 23:00:11 GMT23/10/2019 23:00:11 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
23/10/2019 22:59:16 GMT23/10/2019 22:59:16 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
23/10/2019 22:57:25 GMT23/10/2019 22:57:25 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
23/10/2019 22:53:43 GMT23/10/2019 22:53:43 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
23/10/2019 22:46:20 GMT23/10/2019 22:46:20 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
23/10/2019 22:31:33 GMT23/10/2019 22:31:33 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
23/10/2019 22:02:00 GMT23/10/2019 22:02:00 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
23/10/2019 21:02:54 GMT23/10/2019 21:02:54 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
23/10/2019 19:04:41 GMT23/10/2019 19:04:41 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
23/10/2019 15:08:15 GMT23/10/2019 15:08:15 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
23/10/2019 07:15:22 GMT23/10/2019 07:15:22 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
22/10/2019 21:28:05 GMT22/10/2019 21:28:05 GMTWarning (5)84020200Lost MDD Timeout
22/10/2019 21:27:37 GMT22/10/2019 21:27:37 GMTWarning (5)84020200Lost MDD Timeout
22/10/2019 21:27:21 GMT22/10/2019 21:27:21 GMTWarning (5)84020200Lost MDD Timeout
22/10/2019 21:26:49 GMT22/10/2019 21:26:49 GMTWarning (5)84020200Lost MDD Timeout

 

Any suggestions?

Thanks,

Rob

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Re: Intermittent Connection

Downstream power levels are very high and one is over the recommended maximum. You will need a technician to rectify, probably need a forward attenuator fitted. You need to phone customer services and report the problem. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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