Could you access your router using http://192.168.0.1/ or http://192.168.100.1/ for modem mode . Don't log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?
At least we can check the stats to rule out an issue with the line.
Just had 40 min call with someone ill equipped to deal with this problem. She was telling me my wireless was set up wrong even though it's been like that for YEARS. I had to tell her NOT to change anything on my router.
NOTHING has changed here. The fault started almost dead on 9am this morning - strange in itself. The person I spoke with eventually told me that there are in fact 'performance issues' in my area.
I know that. I've been told an engineer will come tomorrow even though we know there's not problem at my end which I really don't want.
Please help me! And please explain why this is a 'performance problem' and not just a problem, which should be showing on my virginmedia.?
Whats the point in us reporting this stuff if no one at Virgin is listening.
You do a great job of stopping us reporting problems. You provide your online tests, and the call centre that won't accept the problem, and here where I see problems dealt with in a hit and miss fashion.
I enquired on my local facebook page if others on Virgin are having intermittent service, and even though you say there''s nothing wrong, lots of your customers in my area are having the same problems.
So, we know that you know that we know, so please be upfront with us and wasting our time on the phone to you. A considerable amount of time.
Virgin don't seem too good at running things in a way that minimises customer stress and frustration, and, more importantly to you, customer calls to tech support. Your departments should be communicating and finding ways to stop wasting everyone's time and money. Remember, happy customers are customers!
So, what's with the 'reliability' thing that's not an actual fault?