@Socialize oh dear, where to start here? Firstly there may or may not be a S/N ratio issue in your area, but this has exactly nothing to do with your connection problems which are entirely due to a bad cable connection somewhere between your hub and the street cabinet. Now in defence of @Ashleigh_C VM use a ‘computer says NO’ methodology where even if a local issue has absolutely nothing to do with your specific issue, then their systems will automatically cancel any and all engineer visits.
With the stats you have posted above, it is absolutely astonishing that you can get any internet connection at all - which actually is a tribute to the often maligned DOCSIS technology which cable internet suppliers use.
OFCOM monitor the line for 30 days? Seriously, that has to be the biggest crock of old s&*t I’ve heard in a while, it’s probably number 3 or 4 on the list of ‘BS excuses to tell the customer to get them off the line’ which all customer services staff are issues with.
Waiting for a call back from a manager? Absolutely won’t happen!
OK here’s what you do, you call VM tomorrow and request an immediate release from contract, they’ll refuse, OK you then request a deadlock letter, again they probably refuse or agree but then ‘lose/forget’ the request. No worries, you arrange an alternative BB supplier and bide your time, after eight weeks you escalate this to the industry regulator CICAS and request early realise from contact with no penalty, refund of all monies paid to VM to date, a sum equivalent to what you have paid for an alternative connection and finally say and extra 50% of the total to cover the sheer inconvenience and stress involved. Make sure that you keep notes of all interactions with VM, every single broken promise and missed appointments etc.
Of course if you really want to shortcut the system, do you happen to have a good lawyer?
