I've been getting really frequent ~2 min drops in my connection and the router status logs are showing some concerning error rates - pasted below about 20 hours after a restart. Can anyone help me out please?
Cable Modem Status Item Status Comments Acquired Downstream Channel (Hz) 307000000 Locked Ranged Upstream Channel (Hz) 53700000 Locked Provisioning State Online
Even though it has only been running a very short time you >> BQM << is looking bad.
The actual stats don't look too bad although you do have a lot of Post RS Errors, you can try and clear them by switching the Hub off for 5 minutes using the small switch on the rear next to the power cord. When you restart the Hub allow it at least 5 minutes to sort itself out. Once they are zeroed keep an eye on them, they should be very slow at going up.
With the bad BQM and OK Hub stats I would guess that there is an area fault.
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Sorry for the ongoing problems you're having with your connection @mycleung.
Checking things from here now I can see that the hub is out of spec will require the attention of an engineer.
I have booked you in with the next available appointment. You will find the appointment time slot via your online account (virg.in/myVM) and it can also be rescheduled or cancelled from there if needed.
If there's anything else please give us another shout.