on 10-04-2022 17:14
Have just purchased a property on a private road. The adjoining road has a virgin fibre supply but the private road does not. Possibility for 8 extra connections down the private road. How do I go about getting a virgin connection
10-04-2022 18:17 - edited 10-04-2022 18:29
Past topics about installations on private roads suggest that VM isn't too interested in connecting those due to wayleave/permission issues and VM's installation costs versus returns on a small number of potential customers are not that great (depending on digging distances involved).
Some suggested contact info below
at message #3 from last week (but be prepared for a circular path of VM non-communication)
Some other topics have mentioned possible cable access via BT underground ducts where VM and BT have an agreement in place to share access.
https://community.virginmedia.com/t5/QuickStart-set-up-and/Where-to-find-pre-pull-date/td-p/4951862
One of the forum team may offer to provide further info within a day or two.
on 10-04-2022 18:43
If VM are unwilling, Openreach will quote for FTTPoD. However be prepared and have deep pockets. You can get up to 900/110 with Openreach based ISP’s
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on 13-04-2022 09:29
Hey @Kierannield,
Welcome to the community and thanks for taking the time to post your issue on the forums.
I would be able to check this with our network expansion teams to check the possibility of providing service to your private road but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L
on 13-04-2022 13:47
Thanks for confirming your details via private message @Kierannield.
I have sent an email off to the teams in your area to see if they can provide any information about the availability of services on your private road.
I will be back in touch once, I have a further update.
Regards,
Steven_L
22-10-2022 22:12 - edited 22-10-2022 22:15
Hi @Steven_L
We are in exactly the same situation, where we are moving to a house which is on a private road.
We've been a VM customer for over 10 years and would love to continue but unfortunately there is no service on this road.
Is it possible for someone to take a look at the details and see if there are any future plans?
Thanks
on 25-10-2022 09:09
Hey ms31, thank you for reaching out.
I will reach out with a PM to take some details from you.
Please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?
on 27-11-2022 23:51
Hi Steven. Please could I get a private message? I have the same issue, I need installation on a private road, thank you
on 30-11-2022 09:40
Hi Jason_Giles,
Thank you for getting in touch with us here on the community.
I am sorry to hear you are having issues getting installed, we will be happy to help.
I will just need to take some details via private message so I will pop this over to the purple envelope on the top right of this page.
Speak soon,
on 21-12-2022 12:43
Hi, I am also in the same position as above. It would be good to know the options available for this. There are 13 houses down my private road too - I'm sure there are neighbours with the desire to move to Virgin.