The issue may be due to the sequence in which you've set up the equipment.
You need to follow this sequence
Put the VM hub into modem mode and make sure the bottom led is magenta (reddish) then turn OFF the hub.
Fully initialise your own router, with the WAN port set to DHCP.
Plug it into the VM hub, it doesn't matter which port, but only one port works in router mode so remove any other ethernet cables from the hub3.
Then power on the VM hub and it should work.
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