So we tried getting virgin last year but the track was broken by the water board….we have now been told we can get it so re ordered it is suppose to be getting installed on the 7th feb. Had an email and phone call today saying they still can’t pull the cable and will now be the 22nd feb…….
my issue is that we now have a cable that has been pulled 4 days ago sticking out at the end of our drive. I spoke to the guy when he was doing who said it was all done and ready to go but VM are still saying can’t go ahead as the cable hasn’t been pulled
need help as it’s getting very frustrating now and just being told we can’t get the cable pulled everytime I call.
you have the cable pulled it’s here 😡😡😡😡😡
A few confusing aspects in this topic ...
What do you mean when you say 'the track was broken by the water board'? Are you referring to a cable or a roadway?
The item in your hand does look like a cut piece of VM cable. However, if VM was installing to your home, the cable would typically continue up your driveway all the way to your home and would be terminated in a plastic omnibox outside the home so something does not seem right.
Possibilities might be it is an old, cut cable or, if it is a new cable, they have maybe got stuck pulling it through.