If you refer to my original post the engineer is due back on 4th January. The new fibre is in place from the cabinet to our house (brown box on wall). All that is needed is the engineer to come out (again) and run the coax to the router. It's not acceptable that I had an original completion date of 15th December (the date that my previous Vodafone, copper wire contract ended) and I am now having to wait until the New Year for internet.
I have complained via phone, twitter and here, yet nothing makes any difference. We are still without Internet for the entire festive period due to the incompetence of your company. I seriously doubt we will even use your services now, unless by some miracle you get us connected before Christmas Day.
