Moved to the support boards, as the Chatter boards are not monitored by staff.
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Hi @Obohmoses thanks for reaching out to us on the Virgin Media forums page!
I'm sorry to hear that nothing had happened for you 😞
Was this for external works or the installation itself?
May I ask if this is still the case or have you been installed?
Please ring us on 0345 454 1111 and our team will assist or reply to us on here and we will look in to this for you!
Let us know how it goes.
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