These companies don't care for anything but making the connection, I don't let them drill any of my properties, I do it for them prior to their arrival.
Unfortunately the engineers at the forefront are the ones who suffer the brunt even though they are just doing as they're told and being put against the clock always.
If I've helped let me know 🙂
10 year's managing 9 Virgin Media accounts, and things never got any better, closed last 4 accounts since January 2021 :L
I give 'my' experience to help where possible.