Menu
Reply
carl369
  • 4
  • 0
  • 0
Tuning in
58 Views
Message 1 of 2
Flag for a moderator

Installation

Would a Virgin Media Staff member reply

My order was placed on 08/01/21 with a connection date of 29/01/21 and I have still not been connected. When I look at my account it keeps saying there is a 'service request' appointment which keeps changing everyday. I understand there should be construction work to be done but no-one has informed me of anything. My current broadband provider contract has finished. What can I do? Cannot get through to anyone.

Tags (2)
0 Kudos
Reply
Z92
  • 2.03K
  • 168
  • 311
Problem sorter
44 Views
Message 2 of 2
Flag for a moderator

Re: Installation

It might take several days for a staff member to reply, so I offer my advice: 

If you know you have construction work to do then this is handled by an external company, and may require council approval. Therefore you may be waiting upto 8 weeks for this to complete. 

It may be worthwhile looking at a 3/4G data dongle if you require service meanwhile. 

0 Kudos
Reply