Losing pateince won't get anywhere and only you be losing out service.
I recently called Virgin to change bank the direct is taken from as it cant be done online. I went through 2 security checks and after 20min of hold got cut off. Cut off 2nd time again after another 20min and 3rd time lucky.
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M200 Oomph - 5GB SIM + 3 extra SIM family plan - BT whole Wi-Fi - Sky Q
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Don't cry over Virgin price increase instead speak to retentions team and negotiate a better deal.