Virgin Media Community

[GAGrant1]

I've been given an installation date of 20th October , been told a 'dig and road guarding is required'. Can I request an overhead (wall) install is done to speed up the install?

Thank for all your help.

Regards

Gary

[DJ_Shadow1966 · Accepted solution]

Hello

Virginmedia do not do overhead installs, the cable has to come down the trunking to the access point in the path from the green cabinet, and then to the property, from what you have said the trunking is blocked hence the dig needs to happen.

Regards Mike

[GAGrant1]

Thanks for you quick reply Mike

The longer story is a virgin team attended my home, realized they couldn't pull cable to my home as it was commercial (before my time)  its now residential, and didn't have a previous connection. They did say its possible to do an overhead (wall mounted) install from a neighboring residential property of which we have permission from the owner. In your experience is this possible?

Regards 

Gary