I am about to purchase a flat in a new build that has overall 3 flats. One of the first checks that I did was to confirm that the house has Virgin Media broadband available, as VM is the only decent ISP able to provide more than 70Mb in my area.
From checking the availability in the Postcode Checker, it turned out that the two adjascent houses have Virgin Media connection. However, my future house does not.
My wife and I have spent over 5 hours chatting to VM over the past two weeks, trying to understand the situation.
Yesterday, a representative called back telling me that VM is not planning to carry out installation in the house because the house is a conversion and planning permission would be required to initiate the process. He was not able to expose more information as to why this is such a complicated process, but he was clear that VM is not going to prioritise the installation, and there is nothing that we or he can do to unblock ourselves.
The house we are buying is a semi-detached house, and the adjascent properties (including the other part of the house) both have VM, so why is installation not be possible?
In addition, one of the support representitives noted that the property had been connected to VM in the past, probably before it was rebuilt.
When we started interacting with VM, we thought that the installation process was a trifle, but the past days we have become increasingly concerned about it.
As we both work from home, a good broadband connection is our lifeline.
Can someone please try to help us solve this?