Hi Inzimam,
Thanks for using the forums to get this issue with your install looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you and get an email sent to the local Area Field Manager (AFM).
Before I send this email, could you post some pictures of your drive so they can see what I am trying to explain as well?
It may translate better if they can see the site they need to work on, but they may still need to send out a surveyor regardless.
Thanks so much.
Megan_L