We had gone through each step to switch to Virgin Media, and it had been all fine until the day of installation. Today, which is the installation date, the technician had told us he could not find any cabling to connect to our house, even though on the website it had been said we could have the service. We are dissapointed considering having to wait a month to no avail.
Yesterday we had a technician over at our flat and he said that he could not do the installation as he is missing a cable which needs to come down from the roof of the building. We have already pre-paid for this service which was not complete and would appreciate if you could prioritize this request as we are currently offline with no wifi. we agreed to ask for the technician to come and do the set up believing that he would have the all equipment needed to do so. Thank you!