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Installation problems, advise please

Joining in


I recently had an installation next door where they have laid the conduit across part of my property then laid it along the boundry with no attempt to bury it. I complained online and the call centre staff said it would be sorted. I said i was due to have an installation in a few weeks and didn't want the same to happen to me, I was assured it wouldnt. I informed Vigin I was on holiday over the weekend and wanted to be in when the guys came to instal the cable for a service due on the 13th. They came today while i was away, installed the cable exactly how i didnt want it and to make matters worse have put the outside box right on the corner of the property so if they drill to get inside they will just go into the cavity! i dont know what to do. I just dont seem to be able to get hold of anyone



Forum Team (Retired)
Forum Team (Retired)

Hi @SiBy

Thank you for your post and welcome to our forums 👋

I am so sorry to hear this has happened, I can get this raised with our team to be looked into asap.

I will pop you over a PM, just keep an eye out for the little envelope 👀📩