Hi Nat,
The advice so far is,
"
We’re really sorry, but it looks like there’s been a delay with your installation. Our team’s working hard to get you up and running as soon as possible.
For some installations we’ll need to check we have all the permissions or permits needed to complete our work.
If we need to reschedule your appointment, we’ll send the details of your new slot through separately. Remember, someone over 18 will need to be home for us to install your services.
Once the installation’s complete, you may be eligible for a bill credit as part of Virgin Media's automatic compensation scheme. We’ll update you on this after the installation is sorted.
If you’d like to know more about this scheme and whether you’re eligible, check out our handy page at virginmedia.com/Ofcom".