When a customer orders with us, we text them asking if they’re an NHS worker. If that’s the case, our agents try to re-schedule the appointment for the next available slot."
We have received no such question or help. I informed the customer service staff I have spoken to about being NHS and also quoted the above. I have had my original install date pushed back from the 9th of January to the 2nd of Feb. I arranged the broadband provision and mobile deal I had to be cancelled due to this install date and today I have received an email stating that now the date has been pushed back until March the 12th.
I am a manager of a team of paramedics and nurses, I assist with remote triage and have regular skype meetings. I am now unable to do all of this safely from home.
Please can someone message me about how we can rectify this.