I have an installation date set up for the 25th, which needs to happen as I work from home. Virgin automatically cancelled my previous internet with BT so that will expire on the 25th (doesn't seem to be anything I can do about that). I have taken time off work to be home on the 25th.
We were told the preinstall team didn't need anyone at home to do their work (whatever that is).
I have had a couple of missed calls from the generic 1111 virgin number over the last couple weeks, but whenever I call it back noone knows what it was about, and they assume it's something to do with the preinstall and put a note on my account but always say "nothing to worry about, your install date is still the 25th".
Except now that's 4 days away, and there's still no cable on my property (which I assume is what is meant to be happening). I called today and I was asked to look for one anyway.
So... what do I do now? The guy on the phone today said that the preinstall can happen anytime before the installation date, but that only leaves them with... tomorrow. And I really doubt it's going to be happening. At which point I'll be screwed. Wasn't until I looked at this forum today for 'preinstall problems' that I saw hundreds of people who basically said the preinstall team are useless cowboys that I realised there might be a problem.
Edit: On a call with someone who is saying "ahh sorry you have not had the cable installed yet, but I can assure you everything looks fine on your account". Which is ... a complete waste of time, as even I know (now, anyway, after a small bit of research) that the engineer can turn up on monday as scheduled and then just say "sorry we can't install, buh-bye" and then I have another month (now without any internet) to wait for another engineer appointment.