I have bought and installed the new Hub 3 router correctly, however the router does not receive internet.
I have tried all the usual unplugging and restarting, but this is not the issue. On the hub there is a green wifi light and a flashing green bar at the bottom.
I have activated the account but nothing has happened.
I have been desperately trying to contact someone at Virgin as nothing is working. Please help, I thought the quick setup would be easy. So far it has not been quick or easy and the customer support service has been terrible.
just to be sure - you say you have bought the hub3 - is that from VM - i assume so as you then mention quick start - if you have got the hub from anywhere else it will not work
assuming its from VM then try the activation line again - if it still does not work you likely need a tech to sort it as it would look like a cable fault - maybe been cut or damaged or not connected in the cabinet
thats the number - 8 in the morning is a good time - quick install comes with risks but lets look at what you have - is there just the one box in the house - sometimes it can just be a cable - start with the outside box and follow any cables that go into the house