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Installation not done as Virgin Media had wrong information

Original installation date: 17/10/2020 (Did not happen)

Pre-wire: 21/10/2020 (Did not happen)

Actual connection to router: Unknown

I gave Virgin Media 1 months’ notice of my move date and made sure the installation was booked for moving date. Because they incorrectly had on their system that this property is pre-wired, they did not consider that pre install is required. Hence the installation did not happen on move date.

Now we are without internet since move and no confirmation of installation. The pre-wire was supposed to happen today with no show.

What are my options please?

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Re: Installation not done as Virgin Media had wrong information

You can either wait for them to show (have you registered for an online account? You can check your orders there) 

Or you can cancel and go with someone else. 

Those are your options. 

If you wait, someone from Virgin may reply in the next few days, but phoning up will still be the quickest. 

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