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Installation - no internal box

Joining in

We want to have virgin installed but it looks like the internal box has been removed previously. Is there a cost to have a new one installed?



[MOD EDIT: Subject title changed for clarity]


Very Insightful Person
Very Insightful Person

No, there isn’t a charge. But you must ask for a manned install or there may be a significant delay in your services starting.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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Forum Team
Forum Team

Hi matthewbrandish,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, I was able to locate you on our system with the details we have for you and it looks like you may already have a manned install set up, if this isn't the case and you need help arranging this I will be happy to help further.