So signed up as a new customer a few weeks back, with an installation date for 07/05/22. Our contract came through, confirmed the date and that we'd be billed from then.
We had a pre installation check carried out on 18/04/22, during which the engineer said that it was an easy and quick job with no complications.
Waited in all day on 07/05/22 and no-one arrived. I called, explained, and I was told that it's just the pre-installation check being done. After telling customer service that it had been done, they put me on hold and then said that it was actually pre installation turning up. They confirmed, multiple times, that they were definitely arriving by 7pm and they never did.
Still haven't heard anything since, obviously my current broadband is about to expire so that's fun.
To make matters worse, my account basically says I have two appointments, the first is always today's date (has been every day since we signed up) and the second is a NaN message.
Everyone I've spoken too say they can't help me.
What do I do now? They're not letting me cancel but this is beyond a joke, I'm a website developer who's about to lose all access to the internet and no-one is telling me anything. Is my best option to pursue cancellation? This has genuinely been the worst professional customer service I've ever witnessed